ICPM 2022 · 2023

Interrelation of the internal component of the operations in the hospital

Resumen

The objective was to analyze and identify the determining factors of the impact of the internal part of the hospital network in relation to the performance of tertiary hospitals in Bogotá. Several multi-criteria elements based on constructs and different theories developed from operations, added value, organizational practice, in hospital services were taken into account. The correlational quantitative descriptive methodology was adopted by answering an instrument such as a 25-question survey applied to 120 hospital leaders in Bogotá. The first stage consisted of a bibliometric analysis of articles to determine six factors in relation between the management of internal processes and the performance of the organizational service of tertiary hospitals. The statistical method used was the analysis of principal components, which made it possible to simplify the complexity of sample spaces with many dimensions while preserving the information. The factors evaluated were activities of internal processes, management of information systems, awards for excellence -certifications; low-cost leadership; differentiation and performance or performance. The indicators obtained from the factors, activities of internal processes and awards-certifications of excellence obtained 68%. The average scope of the hospital information system management factors had the lowest value (67%) and where process leaders perceive that there are weaknesses in the use and implementation of information systems. The factors of differentiation and leadership had 70%. Finally, organizational performance obtained 71%, being the highest indicator within the factors analyzed within the scale between 0-100%. Low-cost servant leadership performed better when it was not applied in the organizational strategy in the institutions than when it was applied in it, the latter being an important finding in the research.

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