ADC. Suma de Negocios · 2025

Critical success factors for business intelligence implementation in public universities

This study examines the adoption of Business Intelligence systems in public universities in Bogotá, Colombia, emphasizing their role in improving decision-making processes and institutional adaptability during the COVID-19 pandemic. The primary objective is to identify the critical success factors that underpin the effective implementation of Business Intelligence in higher education institutions. The research adopts a qualitative approach, combining a comprehensive literature review with semi-structured interviews. Participants include academic leaders and information technology professionals from a case study public university in Bogotá. The study analyzes their experiences and perspectives on Business Intelligence systems, classifying the critical success factors into three key dimensions: technology, people, and processes. The findings highlight several essential success factors for the adoption of Business Intelligence, such as high data quality and content, strategic alignment of Business Intelligence initiatives with institutional objectives, robust governance frameworks, and interoperability of university systems. These factors were benchmarked against existing literature, offering a nuanced understanding of their critical role in the successful implementation of Business Intelligence systems.