Administración de empresas · 2025
Estudio evaluativo para el proceso de mejora implementado en el área de servicio taller en Carco
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Resumen
This degree work analyzes the management of vehicles without an appointment in the Carco Toyota workshop, located in Bogotá. Part of this study is mainly focused on the operational problem: the arrival of customers with a high frequency without having an appointment, which harms and generates overload in the operators, in the delay of attention and the reduction in the productivity of the staff and restricting having a healthy and friendly experience with the customer.