Contaduría Pública · 2018
Propuesta estratégica para el mejoramiento de la gestión administrativa en los procesos operativos de las pymes, objeto de estudio en la ciudad de Medellín
In SMEs in the city of Medellin, it is now possible to show a deficit in operational processes caused by lack of adequate strategic planning. Since small and medium enterprises are the main source of job creation, they have a great social responsibility when investing in the reduction of situations of poverty, underemployment and unemployment, hence the need to know the difficulties and challenges that must be faced in the current economic scenario. The present work aims to conduct a qualitative analysis of the SMEs that are domiciled in the city of Medellin and from that analysis provide support for the improvement of the different processes that lead to the fulfillment of their management goals. Once the analysis has been carried out, the improvement proposals will be elaborated with which it is hoped to solve those problems that are detected, and to provide tools that allow SMEs to deal efficiently with the different situations presented through an adequate decision-making process.
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Contenido
- Resumenp. 7
- Abstractp. 8
- Introducciónp. 9
- 1 Planteamiento del problemap. 10
- 2 Justificaciónp. 15
- 3 Objetivosp. 18
- 3.1 Objetivo generalp. 18
- 3.2 Objetivos específicosp. 18
- 4 Problema de investigaciónp. 19
- 5 Marco teóricop. 20
- 6 Marco conceptualp. 24
- 6.1 Variablesp. 24
- 6. 1.1 Planeaciónp. 24
- 6.1.1.1 Planeación Estratégicap. 25
- 6.1.1.1.1 Etapas de la planificación estratégicap. 26
- 6.1.2 Planeación táctica o a Mediano Plazop. 27
- 6.1.3 Planeación Operativa o Corto Plazop. 28
- 6.2 Falta de Controlp. 29
- 6.2.1 Balanced Scorecardp. 30
- 6.3 Diseño de un buen producto o servicio con la imagen adecuadap. 31
- 6.4 Ventasp. 32
- 6.5 Marketingp. 32
- 7 Justificación del instrumentop. 39
- 8 Análisis Cualitativop. 42
- 9 Conclusionesp. 49
- 10 Recomendacionesp. 50
- Referenciasp. 52
- Fígura 1. Comportamiento del PIB 2014-2015 en Antioquiap. 11
- Figura 2. Árbol de solucionesp. 19
- Fígura 3. Perspectiva del Balanced Scorecardp. 30
- Fígura 4. El Balanced Scorecard del Banco de Consumop. 31
- Figura 5.Mega Grupo Nutresap. 35
- Figura 6. Matriz D.O.F.A-Empresa Cooperativa Colantap. 37