Maestría en Ciencias de la Educación · 2020

Percepciones y emociones de los docentes acerca de su mediación en la resolución de conflictos entre estudiantes en una institución oficial de Arjona, Bolívar

The following ontological study is an interpretative analysis of the perceptions and emotions that teachers experience in the face of their school mediation since it is important to know how they influence in the educational processes to contribute effectively in the building of emotional but reflective beings in their actions. According to the above, this research describes the perceptions of the mediating teacher, giving him/her the opportunity to recognize himself/herself as an emotional being who needs to strengthen the management of his emotions during the mediation process and thus ensure assertiveness at the time of intervene in situations of conflict at school, by favoring their resolution. From the methodological point of view, this study is framed from a qualitative, hermeneutic-interpretive approach, identifying those perceptions and emotions of the mediator teacher in the face of conflict resolutions, through the application of semistructured interviews with the different social actors, within the process pedagogical, without neglecting the documentary review. Percepciones y Emociones de los Docentes acerca de su Mediación en la Resolución de Conflictos entre Estudiantes en una Institución Oficial de Arjona, Bolívar. The results of the investigation allow us to conclude, the need for an introspection of the teacher on an emotional and perceptual level about mediation and their training to improve it and thus be able to face the sadness, anger and fear, identified in this study, that influence the development of their abilities to resolve conflicts between students; and thus, propose constructive actions in the mediating work.

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